Refund and Return Policy

Refund Policy

Do we accept returns?

Yes, we accept returns for products with defects and for customer remorse. However, due to the customization process, including personalized engravings and names, we cannot accept returns or exchanges without valid reasons. Our refund and return policy only applies to items received with quality issues, damage, or significant discrepancies from the description. To assist with processing your return or replacement request, we may require photos or other evidence for diagnosis.

If your product does not have quality issues but you wish to return it due to customer remorse, please communicate with our customer service team and provide a complete video of the product to ensure it is in resalable condition. The product must be returned to our designated location, and the return shipping costs will be borne by you. Additionally, you will need to pay a 10% restocking fee and international shipping fees. Once we confirm that the product meets the return conditions, we will proceed with the refund process.

Cancellation Policy

Contact us within 6 hours of placing your order to cancel. If the product has not started production, we will issue a full refund. If the product has already been produced but not yet shipped, or if it has been shipped but not yet received by the customer, we will process the refund within 24 hours of recalling or returning the product. Cancelling an order after 6 hours may incur a 10% restocking fee, packaging costs, and round-trip shipping fees.

Return Policy

Eligibility:

Requests must be made within 30 days of delivery. Items must meet the following conditions for a return:

• The product has quality issues, damage, or significant discrepancies from the description.

For customer remorse returns, the following conditions must be met:

• The item must be in new, unused condition.
• The item must be returned in its original packaging with all accessories.
• The return request must be initiated within 30 days of purchase.
• A 10% restocking fee applies.

Return Reasons and Fees:

• Customer Responsibility (Remorse): If a return request is made after 6 hours and the product is already in production or shipped, the customer must pay a 10% restocking fee, packaging costs, and round-trip shipping fees.
• Return Shipping Cost (Defective): Free for quality problems reported within 30 days.

Craftsmanship and Quality Guarantee

Contact us immediately for craftsmanship or quality issues. Misuse will void this guarantee. There may be slight variations in product descriptions; remedies for errors are at our discretion.

Return Method

Send return-related inquiries to service@coolkatana.com. Use tracked shipping. Refunds or repairs will be processed within 3-5 business days after receiving the returned item.