SHIPPING POLICY
COVID-19 Update
Due to the COVID-19, the shipping time will become longer and uncontrollable.
When you place your order, please understands that such a situation may occur.
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Delivery Partners
Our delivery partner are SF-INTERNATIONAL and UPS.
We will choose the best logistics and distribution method for customers according to the shipping address.
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Shipping Free
| Free Shipping | SF-INTERNATIONAL , UPS,EMS. | $0.00 |
Free shipping for all orders, and supports worldwide shipping.
Notes: In case of special circumstances, we will communicate with the customer about the delivery arrangement by mail.
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Delivery Time
Handling Time (Handmade by Order)
7 - 15 business day, Fulfilled: Mon-Fri.
Notes: For some high-performance swords may require longer handmade processing time, depending on the difficulty of the craft.
Transit Time
15 - 25 business day, Shipped: Mon-Fri (US Orders)
15 - 30 business days, Shipped: Mon-Fri (Non-US Orders)
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Shipping Rules
- Most of our orders start production within 24 hours of receiving payment, and ship within 1-2 business days after production is completed. We use SF-INTERNATIONAL and UPS for most of our shipments.
- If you place a custom order, it may take 25-30 business days depending on the difficulty of the craft.
- We are not guaranteed for the shipping transition time. The estimated delivery time will be provided by the shipping carrier, the ETA may vary due to the weather or special situation.
- After hand-made finish, We aim to ship orders within 2 business days for US domestic orders. However, this may sometimes be longer due to other circumstances such as order volume and backorders. Also, we do have a few special-order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time, please contact us.
- If you need to cancel your order, please contact us within 24 hours of placing your order. If we processed and shipped your order within 24 hours and we are not able to cancel your order. If you contact us after it's been shipped, we are not able to recall the order. You can return it to our US warehouse once you receive the package. If we did not process your order, we are able to cancel it per your request.
- Tracking numbers will be sent to the customers once we shipped out the package.
- We do not ship to Puerto Rico and all outlying US territories. We do not ship to APO/FPO or PO boxes.
- We do not offer local pickup.
- International buyers (non-US) are responsible for duties and customs fees. International buyers (non-US) bear the risk of orders being held or destroyed by the customs department.
- We are not responsible for the package was sent to the wrong address due to the customer provided the incorrect shipping address when place the order. Please notify us as soon as possible of any errors in your shipping address. Once we ship out the package, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination.
- We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including shipping carrier’s system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.
Feel free to ask us any questions about our shipping policy!
We will gladly reply to any email within 1 business days.
Please send all shipment-related questions to service@coolkatana.com, Thank you!